Cloud-based Contact Center Global Market CAGR to be 24.08% | Oracle, Microsoft, RingCentral, Avaya LLC
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Cloud-based contact centers, also known as virtual or hosted contact centers, are customer service platforms where all the necessary infrastructure, software, and tools are hosted and managed in the cloud by a third-party provider. Instead of running on-premises hardware and software, these contact centers operate entirely over the internet.
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